Terms
The terms of sale for anything bought through this site.
This document is being finalised. The sections below describe exactly how Grasp handles your information today, in plain language, while the formal wording is prepared. If anything here matters to a decision you're making, email contact@grasptechnology.com and a person will answer.
Orders and payment
- An order exists once payment completes. Prices are taken from our catalogue at the moment you pay, never from anything your browser sends.
- Payment is processed by Stripe on their page. Grasp never receives your card number.
- Tax is calculated by Stripe based on where the order ships.
Refunds and returns
- A refund is requested and a person at Grasp decides it. There is no automatic approval anywhere in the system.
- Approved refunds go back to the original payment method in full. Banks typically take 5–10 days to show it.
- You can request one from your order page at /store/orders, or by replying to your confirmation email.
- The return window, condition requirements and who pays return shipping are commercial decisions Grasp has not yet fixed, and are part of the wording being finalised.
Delivery
- We email tracking when an order ships.
- Delivery timescales and shipping rates are being finalised alongside the carrier arrangements.
Getting in touch
- Reply to any order email, or write to contact@grasptechnology.com, and quote your order number. It reaches a person.
Questions about any of this go to contact@grasptechnology.com. Back to the site